Customer Experience Seminar

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Date/Time
Date(s) - May 19, 2022
8:00 am - 2:30 pm

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Owners, Managers & Employees are invited to attend the Chincoteague Chamber of Commerce upcoming CUSTOMER EXPERIENCE SEMINAR on May 19 from 8:00am – 2:30pm at the Chincoteague Center, 6155 Community Drive.
Gain valuable insight and tools in customer service and marketing strategies necessary to maximize customer experience, as customer loyalty and referrals provide long lasting impacts on your business.
This event will be free to all participants.
Lunch will be provided.
Customer Service Training for Managers & Employees
Morning Session facilitated by Keya Smith
When you hear the words, “Good customer service,” does a particular company immediately pop up in your mind? What about the words, “Bad customer service?” Ensure you as an employer or you as an employee are on the “Good” side of customer service. Come out to an interactive, fun and thought-provoking Customer Service Training that will assist you to hone in on crucial skills and strategies that will increase your customer satisfaction and productivity. Learn to employ the soft skills of customer service and other strategies to increase your curb appeal, professionalism, customer retention and much more.
Lunch will be provided free of charge.
Marketing and Public Relations for Small Businesses
Afternoon Session facilitated by Cindy Mackey
This presentation will provide an overview of basic marketing and public relations elements for small businesses. It will cover what goes into a marketing plan to grow your revenue and customer base, as well as the value of digital marketing. This presentation will also help you jump start an effective public relations program that will build long-term success for your business reputation and customer reach.
MEET THE FACILITATORS:
Keya Smith – Serves as Executive Director of Operations at Prince of Peace Praise Center. She has been in executive leadership for over 20 years managing and developing different companies and agencies in the human services “helping” profession. She trains and teaches optimal service delivery and customer service training to city governments and the private sector. She has chosen the helping profession as her career which is evidenced by her continued volunteerism in the community assisting where she is needed as well as serving on the boards that meet the needs of people.
Cindy Mackey – As President of Mackey Ink and Public Relations Director for Otto Design + Marketing, Cindy has built her career marketing attractions, law firms, commercial real estate, insurance, finance, medical, nonprofit organizations, hospitality and travel accounts. Public relations, promotions and special events are her specialty, and she has worked on many high profile accounts including the Chrysler Museum of Art, Downtown Norfolk, Virginia Beach Economic Development, Gold Key | PHR and Jamestown/Yorktown Foundation.